Refund, Return and Delivery Policy
Prisons.Org.Uk Ltd (POUK) is committed to dealing with you in an honest, straightforward and transparent way. Our policy explains how we will do this.
REFUNDS: What's The Policy?
If we send you the wrong product, email customer.services@prisons.org.uk within 5 days. We will credit your card for the cost of the product plus postage, and debit your card when we send you the right product. We will advise you what to do with the wrong product.
RETURNS: What's The Policy?
If we send you a product which is damaged on delivery please call 0845 0660011 and we will give you instructions on how to proceed. We will arrange for the return of the damaged item at our expense, and re-supply you with a replacement product. If we discover on receipt the product is not damaged we reserve the right to return it to you and claim for postage in such an event.
DELIVERY: What's The Policy?
UK orders for books take 14 days, though will often be much less. Books are sent out by Royal Mail 1st Class recorded delivery - unless you select Special Delivery when ordering - signature of receipt at the address to which we are authorised to send the book fully and finally discharges our duty to deliver. Overseas orders for books can take 28 days but often much less
Where you are purchasing electronic items the sending by us to the email address provided when ordering fully and finally discharges our our duty to deliver. |
